If you are unhappy about any aspect of our work, please let us know. Alternatively, if you have any positive comments or suggestions for how we could improve our service, we would also love to hear from you.

You can do this in a number of ways:

• Contact the office by phone
• Talk to your Housing Officer during his/her local office hours
• Write to us (by letter, fax or email)
• Download and complete the complaint or compliment form. (MS Word Document, 131Kb)

If you have a complaint:

Step 1

You should contact the member of staff you normally deal with, e.g. your Housing Officer or Scheme Manager. He/she will try to address the issue as quickly as possible.

Step 2

If you are still dissatisfied after this, or if your complaint is about a member of staff, you can make a formal complaint to the Housing Manager. The Housing Manager will try to address complaints within 10 working days.

Step 3

If you need to take your complaint further, you should contact the Regional Director and appeal the decision. Again, a reply will be sent to you within 10 working days.

Step 4

Lastly you can forward your complaint in writing to Clúid’s Chief Executive, Brian O’Gorman. The complaint will only be investigated at this level if you have already been through the first stages that involve the Housing Manager and Regional Director.