Reporting a Repair

If you have a problem in your complex then please let us know as soon as possible by phoning the Clúid office.

Clúid office hours: 9 am – 1 pm and 2 pm – 5 pm Monday – Friday

On some items, e.g. alarms, lifts etc, there may also be direct emergency contact numbers. They should only be called in an emergency - repairs carried out at weekends or in the evenings will be expensive.

Clúid is committed to achieving the following repair response times:

Emergency repairs:   24 hours
Urgent repairs:           5 working days
Routine repairs:         20 days (or 40 days if the repair needs to be inspected first)

Please note that all internal repairs to an apartment are the responsibility of the individual owners.