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Explore our Annual Report:

Clúid recognises that culture change is necessary across all levels of the organisation, so that we can become a data-driven business.

The Clúid Data Quality Group was tasked with increasing the accuracy and reliability of our core business data, resulting in operational efficiencies and increased confidence in the use of data to inform business decisions.

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Customer Contact
Centre at a Glance

Clúid’s Customer Contact Centre (CCC) was established in-house in January 2012. It was a milestone moment for the organisation, highlighting our commitment to continue improving our residents’ customer service experience.

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  • Customer
    Service Contacts

    288579

  • Calls answered

    49051

  • Emails sent

    55039

  • Post delivered

    106900

  • SMS sent

    74650

  • Webchat contacts

    2939

Clúid Works, our dedicated in-house property repairs team, gives residents access to a national repairs service, providing a quicker response time and resolution.

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  • Satisfaction rate
    with repairs

    95

  • Jobs per
    man per day

    3.3

  • Daily average
    number of repairs

    40

  • Average number of repairs
    per property per year

    1.69

  • Average number of days
    to complete a repair

    7

  • Total number of repairs
    for the year

    14413

Asset
Management

Clúid’s Property Services team is responsible for the repair, maintenance and improvement of Clúid’s homes.

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  • Planned Programme 2020

    New kitchens fitted 133
    New boilers and heat pumps installed 83
    New doors and windows fitted 485
    4.25

  • Cyclical Works

    Gas boiler service schedule compliance 99.9%
    Electrical inspections completed 455
    1.34

  • Fuel Poverty

    BER unit upgrade programme, resulting in an average upgrade from a D1 to a B1 rating in 146 homes
    Grant funding secured €1.7m
    Savings for residents through home improvements – approximately €250,000, resulting in a reduction of approximately 7.6 metric tonnes CO2 emissions
    3

    Invested (including grants)

  • Invest to Save

    Clúid has saved over €6,000 in 2020 by installing energy-efficient lighting in apartment blocks, resulting in a reduction of 6 metric tonnes in CO2 emissions
    6000

  • Stock Condition Surveys

    Surveys completed 1,402
    1402

Download Clúid’s
Annual Report 2020

2020 has been a unique year in the lives of residents and staff. It has tested us, made us redefine how we think of our communities and reconnect with our neighbours. We hope you enjoy reading back over the many exciting accomplishments and highlights from the year.

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Get in touch

Press

If you have a media query that you would like to discuss then please contact us now:

press@cluid.ie or
call 01 707 2088

New Business

If you have a project you would like to discuss then please contact us now:

newbusiness@cluid.ie or
call 01 707 2088