Contact Centre Advisor

Role Overview: As a Contact Centre Advisor you will support Nationwide Operations by offering a high quality “one stop shop” housing, rent management and advice service to residents and to any callers.

You will have previous 2 years’ experience of phone, email and webchat support in a Contact Centre environment.

Many queries from Clúid residents relate to rent requests– we respond to these requests by following Clúid policies and procedures whilst ensuring you provide excellent customer service.

You will aim to resolve all customer queries at the first point of contact, proactively and reactively, using your ability to identify and interpret requests accurately.

You will meet key performance indicators and targets set for all Contact Centre Advisors.

As the first point of contact you will seek to identify opportunities for improving procedures and systems by making recommendations to the Contact Centre Team Leader.

You will have a strong commitment to safeguarding the reputation of the Clúid, always presenting the Association in a positive fashion. You will continuously strive to deliver the highest quality customer service.