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Our Customer Service Vision

Clúid is here to provide quality housing and the best possible services to all our residents. Basic services such as repairs and lettings are our ‘bread and butter’

Clúid’s Customer Service Vision is that residents are able to say:

  • That I have a comfortable home and Clúid help me if I have a problem
  • I am treated fairly & equitably
  • I have choice
  • I am dealt with quickly & correctly

Our dedicated Contact Centre team can be reached on 01 707 2088
from 9am to 5pm Monday to Friday.

For out of hours emergency calls please dial 01 707 2088 for further instructions.

Request a Callback.
Is there a particular member of staff you wish to call you back?

File Upload
If you have an image or document then you can upload it here.


Check responsibility

If there is something in your home that needs repairing, please check here to see if the repair is your responsibility.

Give us a call

If the issue that needs repairing is Clúid’s responsibility, order a repair by calling our dedicated repairs team on 01 707 2088 and selecting option 1 for repair. One of our customer service advisors will then be able to take your details and offer an appointment to have the repair carried out.

Fill out the form below

Alternatively, you can request a repair by completing the form below and we will be in touch.

Make a Compliment or Complaint

Whether you’ve got a compliment or a complaint we welcome all feedback as it helps us to analyse and improve our services to all residents.