Customer Service Advisor

The Property Services Department is responsible for ensuring our customers continue to live in high-quality homes through the delivery of comprehensive and effective asset management services. Whilst our focus may be the “bricks and mortar”, we recognise the need to design our services to meet our current and future customers’ needs, offering choice where possible and ensuring that our tenants and their families always enjoy warm, safe and affordable homes.

The Department has a Dublin based Repairs Team (Clúid Works), supporting three regionally based repairs trade teams delivering a comprehensive repairs service across country.  This team works alongside the Asset Management Team, which is also split geographically, and manages the planned and cyclical programmes of work and supports the New Business Team bringing new properties into management.

As a Customer Service Advisor you will support the Clúid Works and Property services team by offering a high quality “one stop shop” repairs, maintenance, and advice service to residents and to any callers. You will aim to resolve all customer queries at the first point of contact, proactively and reactively, using your ability to identify and interpret requests accurately.