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Making more accessible and inclusive with Recite Me

Over 1 billion people worldwide encounter barriers when trying to read and understand content online. This can be due to disabilities, learning difficulties, visual impairments, or if people speak English as a second language.

Clúid’s Quality in Our Diversity project ran a series of workshops for Clúid resident and staff. These workshops identified the need for an accessibility solution for the Clúid website. Residents from a range of cultural and linguistic backgrounds spoke of their journeys to becoming Clúid tenants. A reoccurring theme throughout the feedback was the difficulty in understanding key questions about Clúid, social housing, the residents’ rights and their responsibilities as tenants.

These conversations generated a range of outputs, including a more refined live telephone interpreting service for front-line staff and the translation of our Tenancy Agreement into six key languages spoken by our tenants, currently underway. But the Clúid website was consistently highlighted as these residents’ primary source of information about Clúid, and the one which made them feel most unequal, unable to research the basic information about life as a Clúid tenant which is so easily accessible to our English-speaking residents. Through this programme of in-depth analysis of the experiences of this cohort of residents, the lack of easily accessible information in their first language was raised time and again as a critical gap in their perception of Clúid’s service.

Recite Me offers a range of on-demand accessibility solutions that support you in conforming to WCAG standards and ensure that your website is user-friendly for individuals with disabilities, situational challenges and language support, through customisable options.

Click here to find out more about our new accessibility software, Recite Me.

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