To request a repair in your home, please submit the ‘Order a Repair’ online form Here

About the National Residents’ Advisory Group

Early in 2020, Clúid collaborated with residents on the formation of the National Residents’ Advisory Group (NRAG). The group was established in February and is made up of people from across the Clúid resident body. The guiding principle of the NRAG is that of partnership, with the objective of incorporating the residents’ voice and perspectives into all areas of the organisation.

Despite global pandemic restrictions and moving to meeting online, the NRAG has continued to go from strength to strength. Our work has included

  • Co-creation of the resident engagement strategy
  • Co-creation of bio-diversity guides and signage
  • Presentations to the Board of Clúid
  • Involvement in financial inclusion research
  • Peer led environmental education
  • Input into “Sustainability Matters” section on the newsletter
  • Presentations to Clúid employees at the Staff Conference
  • Establishing the Anti-Social Behaviour (ASB) working group
  • Consultation on the development of Clúid’s resident portal

The NRAG was shortlisted for the Allianz ICSH Public Choice Awards and won in the Housing Management category. Deborah, Chair of NRAG, stated, “As a group we decided it would be a positive experience for everyone involved, working in partnership with Clúid to give feedback to any changes or improvements regarding Clúid’s policies, practices etc. The NRAG has a national agenda that considers the lived experiences of all Clúid residents and strives to make our Clúid Community a truly great place to live.” This was a significant achievement for the NRAG who in two short years have achieved so much.

Areas of Focus

Resident Engagement Strategy
  • Co-creation of the Resident Engagement Strategy
  • Membership of the Resident Engagement Steering Group
  • Meetings with Clúid’s board.
Sustainability Matters
  • Biodiversity guides
  • Sustainability Matters section in newsletter
  • Training
  • Recycling
  • Neighbourhood projects.
Anti-Social Behaviour Sub-Group
  • Reviewed ASB policy and procedure
  • Met with the Residential Tenancies Board
  • ASB strategy.
Group Development
  • Peer to peer education
  • Connecting with residents around the country
  • Group evolvement
  • Meeting people with shared interests
  • UCD Group Presentations on lived experiences.

Recruitment

The NRAG are currently seeking new members to join us on this exciting journey.

If you love to meet new people, are passionate about your community and want to make a positive impact on residents’ lives, we want to hear from you.

We ask that you can commit to 4 to 8 meetings annually (subject to change). Meetings will be a mix of online and in person.

Interested residents can find out more from Clúid’s Resident Engagement Coordinator by emailing myvoice@cluid.ie or speaking with your Housing Officer.