Operations Manager

• Position: Operations Manager
• Reporting to: Head of Clúid Works
• Location: Dublin 1 (Hybrid)
• Contract type: Permanent 
• Salary: €57,224 – €78,684

The Operations Manager is responsible for the development, leadership, and management of Clúid’s field-based repairs team, ensuring delivery of “Right repair, right time, first time.”

• Manage daily operations of the field-based repairs team, ensuring productivity, cost control, and performance.
• Ensure quality, efficiency, and effectiveness of service delivery.
• Assess Operative and Contractor performance using effective metrics.
• Drive continuous improvement using performance reviews and data insights.
• Ensure compliance with Property Services policies.
• Work with Planning and Housing Services to manage repair trends and tenant issues.

 
Contract & Supplier Management  

• Develop, procure, and manage networks of contractors and specialists.
• Lead the full contract management cycle including mobilisation, KPI/SLA management, auditing, and de-mobilisation.
• Conduct structured supplier review meetings and enforce performance standards.
• Work closely with Procurement on tendering and governance compliance.
• Ensure adherence to public sector procurement rules and internal controls.
• Monitor contractor invoicing, variations, and commercial claims.
• Build collaborative supplier relationships while maintaining accountability.

 People Management 

• Lead and develop the Clúid Works field-based team.
• Line manage Field Supervisors and support staff training and development.
• Promote a customer-centric, value-driven culture.
• Manage performance, induction, and probation.
• Prepare team development plans.

 Change Management 

• Support continuous improvement and new service development.
• Assist staff through organisational change.
• Contribute to policy, strategy, and business proposal development.

 Health & Safety 

• Collaborate with H&S Manager to maintain safe systems of work.
• Deliver H&S training.
• Ensure compliance with RECI, RGII, OFTEC.
• Support fleet and driver safety.

General 

• Undertake role-appropriate training.
• Maintain ongoing professional development.
• Support out-of-hours emergency repairs when required.
• Perform additional duties as appropriate.

Corporate Responsibilities 

• Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
• Adhere to all Clúid policies and procedures at all times
• To exercise discretion at all times
• Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements

• Strong understanding of repairs and maintenance.
• Strong reporting and analytical skills.
• Strong building pathology knowledge.
• Negotiation and persuasion skills.
• strong IT skills.

• 3rd level qualification in property/construction or trade. 
• 5+ years’ experience in a relevant field.
• Experience managing property/construction and or repairs teams.
• Customer-focused environment experience.
• Contract management and supplier governance.
• Budget management and cost control experience.
• Experience within regulated procurement environments.
• Value-for-money achievement.
• Knowledge of building regulations.

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