Customer Service Update

It is now 12 months since we introduced some changes to how we work in Clúid Housing. As we shared last year, these changes were to ensure that we can continue to deliver the same high level of service that you expect and continue to build more homes for people who urgently need them.

We know that every experience and every contact matters so here is an overview of the services and teams that deliver them to you.

Our most recent satisfaction survey for Clúid Housing returned overall satisfaction levels of 84% compared to 82% last year. Given the level of change that has occurred, we are encouraged to see that our overall satisfaction scores have remained high. But we want to do more.

We have also launched a new system this year that will allow for quicker communication and easier tracking of cases of Anti-Social Behaviour (ASB). The new system will allow us to better track how we communicate with you and to ensure that we do so in a timely manner as we know how important this is for you all.

We will continue to invest in our systems to improve your experience, and we will continue to focus our efforts in those areas that have the greatest value for you.

Once again, we’d like to take this opportunity to thank you for your patience. We are confident that these changes will further improve the services you receive, but, as ever, we would love to hear from you if you have any comments.