Contact Centre Advisor
Clúid’s Contact Centre are a vibrant, dynamic team who deliver a unique multi-channel customer contact services to both internal and external customers. We were shortlisted for an award by the Customer Contact Management Association (CCMA). This is a wonderful achievement by a dynamic team who took their rightful place alongside the best centres in the country at the Customer Contact and Shared Services Awards this year. Our operational hours are Monday – Friday 09.00 to 17.00. Through partnership with Tunstall who provide an out of hour’s emergency service 17.00 to 09.00 Monday-Friday, weekends and bank holidays. Clúid customers can access help and support 24hrs per day 7days per week, 52 weeks of the year.
Operating on a Multi-Channel Customer Contact Platform our aim is to resolve majority of calls at first point of contact and deliver excellent services from the customer perspective to both internal and external parties. We are unique as all the services provided have the customer focus at the forefront and the processes have been created from our customers interactions