Quality and Business Improvement Manager

Quality and Business Improvement (QBI) Manager

With the creation of the Quality and Business Improvement Team (QBIT) in Housing Services Clúid have recognised the important role that systems and support services play in enabling front line teams to deliver their roles, ensuring excellent customer services that enable us to deliver on our vision and mission.

The QBIT will play a crucial role in our development of a scalable housing service at a time of significant growth.  In all our work it is important that the customer is at the centre of our decision making and that we use information and data to understand issues and inform effective and sustainable change.

The QBI Manager will be responsible for the day to day management and leadership of the QBIT. They will take a systematic approach in enabling Clúid to optimise its resources and processes to achieve better results for our customers, staff and our stakeholders. The main focus of the role will be on data integrity, process improvement, systems utilisation, policy and procedural review and development, effective reporting and the delivery of a responsive and proactive support service which ensures value for money.

We are looking for a creative and ambitious candidate, with an in depth knowledge and experience of data analytics, quality systems who is not afraid to try new ways of working and has a passion, with a proven track record of managing and developing services.